Last updated: Dec 19, 2023
Welcome to Digital Adventure. We value your trust and commitment in choosing our services. This Refund Policy outlines the terms under which Digital Adventure may offer refunds. Please read it carefully.
- Eligibility for Refund: Digital Adventure offers a refund guarantee on certain services, which is subject to specific terms as outlined in the individual service agreement. The details and conditions of the refund guarantee will be explicitly conveyed to the buyer at the time of purchase and documented in writing.
- Duration of Refund Guarantee:
- Done For You Services: The refund guarantee for Done For You services holds a maximum validity of 90 days from the date of purchase.
- Done With You/Cohort Services: For Done With You or Cohort services, the refund guarantee is valid for a maximum of 30 days from the date of purchase.
- Conditions for Refund:
- A refund will be considered if Digital Adventure is unable to deliver the services as promised and outlined in the service agreement.
- Refunds are not applicable on products or services unless specifically mentioned in the agreement contract.
- No refunds will be issued if the buyer decides to discontinue using the services for reasons not attributable to Pennovate.
Process for Requesting a Refund
To request a refund, please follow these steps:
- Contact Us: Send an email to our support team at firstname.lastname@example.org with your purchase details and the reason for requesting a refund.
- Review: Our team will review your request based on the service agreement terms and the conditions of our Refund Policy.
- Response: We will communicate our decision regarding your refund request via email.
- Time Frame: The processing of refund requests may take up to a certain number of business days. We appreciate your patience during this period.
- Refund Method: Refunds will be processed using the original method of payment.
Should you have any queries regarding our Refund Policy, please don’t hesitate to reach out to us at email@example.com . We are here to assist you